Privacy Policy

Depending on how you interact with us, we may collect:

• Contact information: name, email address, mobile phone number, mailing or service address, and communication preferences.
• Service and vehicle information: vehicle type, requested services, preferred appointment timing, booking details, notes, and service history.
• Communications: messages, call details, SMS opt-in status, support requests, reviews, and other information you choose to provide.
• Transaction information: selected services, gift-card details, payment status, and transaction records. Payment-card details are processed by third-party payment providers and are not stored by us in full.
• Marketing and source information: referral source, campaign identifiers, UTM parameters, Google click identifiers, landing page, and information submitted through Meta lead forms or other advertising platforms.
• Technical and usage information: IP address, browser and device type, operating system, pages viewed, approximate location, referrer, timestamps, interaction data, and cookies or similar technologies.
• Meta platform information: information you submit through Facebook, Instagram, Messenger, Meta lead forms, or another Meta product, subject to your Meta settings and the permissions involved.

We collect information directly from you when you complete a form, book an appointment, call, text, email, purchase a gift card, or interact with us on social media. We may also receive information from service providers and platforms that help us operate our business, including booking, customer relationship management, payment, analytics, advertising, communications, and social-media platforms.

We may use information to:

• Respond to inquiries, provide quotes, schedule and perform services, and manage customer relationships.
• Send appointment confirmations, reminders, arrival updates, service updates, support messages, and other requested communications.
• Send marketing communications when permitted and when you have provided any consent required by law.
• Process purchases, payments, refunds, gift cards, and related records through our service providers.
• Measure advertising performance, understand how visitors find and use the site, and improve our website and services.
• Prevent fraud, protect our customers and systems, enforce our terms, and comply with legal obligations.
• Honor opt-out, access, correction, and deletion requests.

If you opt in, we may send text messages about quote follow-up, appointment scheduling, confirmations, reminders, technician arrival or service updates, customer support, review requests, and occasional promotions consistent with your consent. Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe at any time. Reply HELP for help, call 843-588-7433, or email dimobilecarwash@gmail.com. Consent to receive marketing text messages is not a condition of purchasing any goods or services. We may use communications providers and mobile carriers only to deliver and support messages on our behalf; they may not use your mobile opt-in data for their own marketing.

For full program rules, see our Terms of Service and SMS Terms.

If you interact with us through Facebook, Instagram, Messenger, a Meta lead form, or another Meta service, we may receive the contact details, lead information, messages, profile-related identifiers, ad or campaign information, and other data you choose to provide through that service. We use that information to respond to you, provide requested services, maintain customer records, measure advertising performance, and communicate in accordance with your choices.

Meta processes information under its own terms and privacy policy. We do not control Meta's independent data practices. We do not use data received from Meta for purposes that are materially different from those described at the time of collection without obtaining any additional consent required by law.

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, understand traffic, attribute leads, measure advertising, prevent abuse, and improve performance. Technologies currently used may include Google advertising tags, WhatConverts, site analytics, and campaign attribution cookies.

You can control cookies through your browser settings and may use advertising-platform controls to manage personalized advertising. Blocking some technologies may affect site functionality or our ability to measure visits and conversions.

We may disclose information only as reasonably necessary in the following circumstances:

• Service providers: vendors that provide website hosting, customer relationship management, booking, payment processing, communications, analytics, advertising measurement, review management, and related business services.
• Legal and safety reasons: when required by law or when reasonably necessary to protect rights, safety, property, customers, or the public.
• Business transactions: in connection with a merger, acquisition, financing, reorganization, or sale of business assets, subject to appropriate protections.
• At your direction: when you ask us to share information or provide consent for a specific disclosure.

We do not sell personal information for money. Most importantly, mobile phone numbers, SMS opt-in data, and messaging consent are never shared with third parties or affiliates for their own marketing or promotional purposes.

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, manage communications and consent, resolve disputes, enforce agreements, prevent fraud, and meet legal, tax, accounting, or regulatory requirements. Retention periods vary based on the type of information and the reason it was collected.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission, mobile message, or electronic storage method is completely secure, so we cannot guarantee absolute security.

Depending on where you live and subject to applicable law, you may request to:

• Access, correct, or update personal information we maintain about you.
• Delete personal information, subject to legal and operational exceptions.
• Opt out of marketing email or SMS communications.
• Ask questions about our collection, use, or disclosure of your information.

To make a request, email dimobilecarwash@gmail.com with the subject line Privacy Request. We may ask for information needed to verify your identity and protect your account or records. Authorized agents may submit requests where permitted by law, subject to verification.

You may request deletion of information collected through this website or through Meta products. Follow our User Data Deletion Instructions or email dimobilecarwash@gmail.com with the subject line Data Deletion Request. We will process verified requests as required by applicable law and may retain limited information when necessary for legal compliance, fraud prevention, dispute resolution, or legitimate business records.

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate action.

Our site may link to third-party booking, payment, review, social-media, or other services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. We will post the updated version here and revise the effective date. Material changes may also be communicated through another reasonable method.